Refund

Refund Policy

For Owala customers, the sections below set out returns, exchanges, and refunds. This page applies specifically to owalen.shop.

Details from Owala on refund timing
The following refund timing guidance applies to the Owala storefront at owalen.shop. When we have received and checked the return, we will notify you whether the refund is approved. Every approved refund is processed to the original payment method within 10 business days.

Owala: exceptions
For Owala customers at owalen.shop, this section explains exceptions. Customized products, clearance or Final Sale items, gift cards, and opened intimate or hygiene-sensitive goods are not accepted for non-quality returns. These exclusions do not limit remedies for damaged, defective, incorrect, incomplete, or otherwise non-conforming deliveries, and they do not limit any non-waivable consumer rights.

How Owala handles eligibility
Customers using owalen.shop can rely on the following Owala guidance about eligibility. Our store maintains a 30-day no-reason return and exchange policy. You may request a return or exchange within 30 days after the item is delivered without having to provide a reason.

How Owala handles support
The following support guidance applies to the Owala storefront at owalen.shop. For return or exchange assistance, contact Support@Owalen.shop or 5417408140.

What Owala customers should know about starting a request
Customers using owalen.shop can rely on the following Owala guidance about starting a request. When requesting a return or exchange, contact us at Support@Owalen.shop before sending the item. Once the request is approved, Owala will provide a prepaid return shipping label or an equivalent free return arrangement. The store pays the return shipping cost for approved no-reason returns and exchanges. Items sent without prior authorization may not be accepted.

order problems at Owala
For purchases made through owalen.shop, Owala applies the following guidance on order problems. For an item that arrives damaged, defective, incomplete, or different from what was ordered, contact us promptly so we can provide a free replacement, exchange, or refund as appropriate.

Details from Owala on condition of returns
Owala publishes this condition of returns guidance for customers using owalen.shop. Please send the item back safely with its included components and original packaging when reasonably possible. Customers may inspect an item as they would in a physical store, but they remain responsible for damage caused by handling beyond what is reasonably necessary to inspect it. No restocking fee is charged.

Merchant Information
Business name: Owala
Brand name: Owala
Email: Support@Owalen.shop
Phone: 5417408140
Physical address: 539 N 10th St, Richmond, Texas, 77469, United States